AI automation engineer for internal systems.

Builds enterprise automation, AI-assisted operations, internal platforms, and compliance-ready workflows across corporate systems.

• Built a full-stack reporting platform with React, Go, PostgreSQL, Okta SSO, Cloud Run, and Terraform, reducing client report generation from hours to minutes.
• Rebuilt employee lifecycle automation across Workday, Okta, Slack, Freshservice, and Google Workspace, saving an estimated 1,500-3,000 hours annually.
• Designed and maintains 300+ automated workflows across identity, service management, HR, communication, reporting, and compliance systems.
• Owns compliance automation across 60+ enterprise systems, including SOX-gated access, dual approvals, timed elevated access, and evidence capture.
• Deployed AI ticket triage using Claude and Vertex AI to categorize incidents, write private agent notes, and suggest support responses.

Supported students, faculty, staff, devices, and campus technology while studying computer engineering.

• Troubleshot hardware, software, network, and account issues across campus systems.
• Maintained desktop operations and supported approximately 1,200 managed devices.
• Built the operational foundation for later corporate systems and automation work.

Early IT operations role supporting school networks, devices, and user-facing technical needs.

• Administered computer networks and related technology environments.
• Supported day-to-day troubleshooting, device readiness, and technical operations.