AI Ticket Triage
AI operationsGPT-powered Freshservice workflow that categorizes incidents, detects catalog requests, writes agent notes, and drafts requester replies.
Liam Sawyer
AI Automation Engineer
I build production-grade automations and internal tools that make complicated work feel simple, reliable, and human.
My work spans AI operations, enterprise integrations, compliance systems, and full-stack products. Outside of work, I publish independent apps and write.
I care deeply about making automation feel calm, understandable, and dependable for the people who use it.
LessMore
Open to thoughtful collaborations and new opportunities.
selected work.
Enterprise Reporting Platform
Internal platformFull-stack reporting platform that turned manual client reporting into a secure self-serve workflow for account teams.
JML Lifecycle Automation
Lifecycle automationJoiner, mover, leaver, LOA, rehire, and access-change workflows across Workday, Okta, Slack, and Freshservice.
BotanicBase n8n Suite
Personal automationn8n workflows powering AI content generation, CloudKit sync, community moderation, backups, and app operations.
published apps.
MelodyShareLive ↗Apple Music history transformed into shareable receipt-style visuals.
MoodyScopeLive ↗Mood tracking and emotional insight app for daily reflection.
BotanicBaseLive ↗Plant discovery and care companion backed by automation workflows.
SleptOnComing soon ↗Coming-soon music discovery app for recommendations with a reputation layer.experience.
at, DoubleVerify
Workato / Enterprise Integration / Workflow Automation / Corporate IT / Systems Administration / Desktop Support / Hardware Provisioning / Cisco
Desktop Operations / Device Management / Technical Support / Network Support
IT Operations / Network Administration / Technical Support
tools & technologies.
OpenAI / npm / Claude / Gemini / Workato / n8n / React / TypeScript / Go / Python / PostgreSQL / Okta / Slack API / Freshservice / Cursor / Xcode