AI Ticket Triage
AI operationsGPT-powered Freshservice workflow that categorizes incidents, detects catalog requests, writes agent notes, and drafts requester replies.
Liam Sawyer
AI Automation Engineer
I build production-grade automations and internal tools that make complicated work feel simple, reliable, and human.
My work spans AI operations, enterprise integrations, compliance systems, and full-stack products. Outside of work, I publish independent apps and write.
I care deeply about making automation feel calm, understandable, and dependable for the people who use it.
Open to thoughtful collaborations and new opportunities.
selected work.
Enterprise Reporting Platform
Internal platformFull-stack reporting platform that turned manual client reporting into a secure self-serve workflow for account teams.
JML Lifecycle Automation
Lifecycle automationJoiner, mover, leaver, LOA, rehire, and access-change workflows across Workday, Okta, Slack, and Freshservice.
BotanicBase n8n Suite
Personal automationn8n workflows powering AI content generation, CloudKit sync, community moderation, backups, and app operations.
published apps.
MelodyShareLive ↗Apple Music history transformed into shareable receipt-style visuals.
MoodyScopeLive ↗Mood tracking and emotional insight app for daily reflection.
BotanicBaseLive ↗Plant discovery and care companion backed by automation workflows.
SleptOnComing soon ↗Coming-soon music discovery app for recommendations with a reputation layer.experience.
at, DoubleVerify
Workato / Enterprise Integration / Workflow Automation / Corporate IT / Systems Administration / Desktop Support / Hardware Provisioning / Cisco
Desktop Operations / Device Management / Technical Support / Network Support
IT Operations / Network Administration / Technical Support
tools & technologies.
OpenAI / npm / Claude / Gemini / Workato / n8n / React / TypeScript / Go / Python / PostgreSQL / Okta / Slack API / Freshservice / Cursor / Xcode