AUTOMATION
300+ workflows. 100,000+ hours saved annually. Built at a Nasdaq-listed public company across IT operations, compliance, and engineering.
100K+
Hours Saved Annually
300+
Automated Workflows
60+
Enterprise Systems
3
Audit Frameworks
SOX · SOC · MRC
Enterprise Reporting Platform
100,000+ hrs saved/yr
Designed and built a full-stack internal web application that reduced client report generation from 2–4 hours to 5–10 minutes — a 95%+ time reduction across an entire sales organization.
- • React 19 + TypeScript frontend with real-time data visualizations and period-over-period comparisons
- • Go (Echo) backend — migrated from Python FastAPI for performance and concurrency
- • Okta SSO with JWT validation middleware and AES-256-GCM token encryption
- • PostgreSQL database with migrations for users, tokens, preferences, and reports
- • Multi-language support (English, Spanish, Portuguese) for global client teams
- • Parallelized report generation engine with GCP Cloud Run deployment
- • CI/CD pipeline via GitLab for automated deployments across environments
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JML Lifecycle Automation
1,500–3,000 hrs saved/yr
Rebuilt the entire employee lifecycle automation suite from scratch — covering every touchpoint from day-one provisioning to final offboarding, LOA tracking, rehires, and all employee changes.
- • Slack-native onboarding bot for hiring managers — reduced a 2–4 hr process to 5–10 minutes
- • Automated offboarding: equipment return labels, email forwarding, Drive transfer, account deactivation
- • Employee changes tracking: name, manager, title, department, location, LOA — all auto-ticketed
- • Python-based LOA deduplication logic syncing Workday → Okta on_leave attribute → Freshservice
- • Rehire detection with sensitive group flagging — SOX and privileged access groups require manual approval
- • Deduplication logic prevents duplicate tickets across all change event types
- • Saves ~580–785 hours/year across employee changes, LOA, and rehire processes
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CorpSys Service Bot
~80% reduction in onboarding errors
A fully redesigned Slack-native onboarding experience that replaced a manual, email-driven process. Hiring managers complete all IT provisioning — app access, Slack channels, Google Groups — without leaving Slack.
- • Dynamic app search and selection with real-time Okta provisioning status
- • Slack channel and Google Group assignment directly from modal interface
- • Automatic 24-hour submission deadline before new hire start date
- • Real-time visibility into provisioning status and ticket updates
- • Mobile-compatible — works on Slack mobile app
- • Custom-designed section headers and redesigned modal UX (June 2025 overhaul)
- • Full Confluence documentation, PDF user guides, and video walkthroughs
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AI Ticket Triage (Freshservice)
250–420 hrs saved/yr (750+ at Phase 3)
Deployed an AI-powered incident triage system that automatically categorizes incoming IT support tickets, generates agent troubleshooting notes, and suggests canned responses — reducing manual triage time at scale.
- • Extracts subject and description from every new ticket and passes to AI for 3-level categorization
- • Generates private troubleshooting notes for agents and suggested canned responses
- • Identifies when users submit incident tickets for service catalog items and redirects them
- • Started with GPT-4, migrated to Claude via Vertex AI for model stability
- • Phase 3 roadmap: automatically resolve 20–30% of repetitive tickets (MFA resets, lost phone, etc.)
- • Continuous improvement loop via agent feedback collection
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SOX, SOC & MRC Compliance Automation
200–280 hrs saved/yr
Owns the compliance automation framework across 60+ enterprise systems at a Nasdaq-listed public company — including SOX-gated access workflows, privileged access controls, time-limited elevated access, and full audit trail automation.
- • Tagged and managed all SOX-scoped applications across Freshservice workflows
- • Dual-approval provisioning for privileged access with 2-hour timed Okta group assignment
- • Automated audit trail generation — 100% of employee changes ticketed with full evidence
- • Maintains master compliance tracking spreadsheet across SOX, SOC 2, MRC, and ISO
- • Change management policy authored and enforced for all catalog and workflow updates
- • Restricted catalog item visibility to appropriate teams for sensitive compliance tools
- • Reduces annual audit prep time by ~80% through automated evidence collection
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HeRBie — HR Compliance Bot
2–3 hrs/month saved for HR team
An animated Slack bot that automates compliance training reminders and HR notification workflows — eliminating manual tracking and ensuring employees never miss deadlines.
- • Automated daily checks for compliance training enrollment status via Workday reports
- • Slack notifications triggered automatically based on report data
- • Animated bot persona for a more engaging user experience
- • Scoped to legal and compliance topics with expansion capability for any report-based workflow
- • Eliminates 30–60 minutes of manual reminder work per compliance period
- • Company-wide launch with plans to expand to annual compliance notifications
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Talent & Learning Automated Comms
125–170 hrs saved/yr
Automated all onboarding communications for new hires and their managers — personalized, location-aware messages delivered at exactly the right time, without anyone pressing send.
- • Pre-start manager reminders triggered automatically when new hire is processed
- • NYC-specific Slack reminder for managers to meet new hires at IT training on day one
- • Personalized welcome email differentiated for NYC, US, and International new hires
- • First day Slack message with tasks, differentiated for US and International
- • Week 1 Friday check-in message sent automatically to all new hires
- • 100% on-time delivery — eliminates all manual drafting and scheduling
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Expensify EOR Automation
8–19 hrs saved/yr
Automated Expensify account management for Employees of Record — including setup notifications, manager change alerts, and account deactivation workflows across multiple international policies.
- • Automated notifications for EOR Expensify account setup
- • Manager change tracking with automatic notification delivery
- • Account deactivation automation triggered by employee status changes
- • Multi-policy support across international country configurations
- • Ensures all EORs receive timely and accurate Expensify setup instructions
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