CORPSYS SERVICE BOT
A fully redesigned Slack-native onboarding experience that replaced a manual, email-driven provisioning process — cutting new hire setup from 2–4 hours to 5–10 minutes and reducing provisioning errors by ~80%.
95%+
Time Reduction
500+
New Hires/Year
80%
Error Reduction
3K+
Hours Saved/Year
THE PROBLEM
Before this bot, hiring managers navigated a fragmented, email-based onboarding process with no visibility into status, no clear deadlines, and constant back-and-forth with IT. The result: access provisioned late, new hires missing apps on day one, wrong Slack channels, and hours of IT cleanup per hire.
The CorpSys Service Bot consolidates everything into a single Slack interface — app access selection, Slack channel assignment, Google Group enrollment, and IT preference review — all completed before the new hire's first day, with real-time provisioning status and zero email required.
KEY FEATURES
Dynamic App Provisioning
Managers search and select applications for new hires from a live catalog. Access is provisioned automatically through the Workato-Okta integration with real-time confirmation. The system validates against the new hire's role and prevents duplicate submission attempts.
- • Live app catalog with search — no static dropdown lists
- • Automatic Okta group assignment and application provisioning
- • Real-time provisioning status feedback in Slack
- • Prevents duplicate submissions if manager re-opens the modal
Slack Channel & Google Group Assignment
Public Slack channel and Google Group selection is handled directly from the modal interface — no separate IT request required. Managers can preview selections before confirming. The system accounts for Workday data sync delays with built-in validation to prevent failures.
- • Search and multi-select for both Slack channels and Google Groups
- • Preview and confirm before submission
- • Workday sync delay handling — prevents premature API calls
- • Automatic channel invite and group enrollment on submission
24-Hour Deadline Enforcement
An automatic submission cutoff 24 hours before the new hire's start date ensures IT has enough lead time to process all requests. Managers receive proactive Slack reminders as the deadline approaches — not an after-the-fact error message.
- • Automated deadline calculation based on Workday start date
- • Proactive manager reminders before cutoff
- • Graceful handling of weekend/holiday start dates
- • Late submissions escalated to IT for manual expedite
June 2025 UX Overhaul
After initial adoption, a full redesign of the modal UX removed clutter, introduced custom-designed section headers, and restructured the flow to reduce clicks and cognitive load. The redesign was informed by direct feedback from hiring managers and IT support tickets.
- • Custom-designed section headers replace default Slack styling
- • Streamlined modal flow — fewer screens, clearer actions
- • Mobile-compatible — fully functional on Slack mobile app
- • In-Slack interactive help guide for managers needing guidance
Documentation & Training
Comprehensive Confluence documentation, PDF quick-start guides for both Windows and Mac, video walkthroughs, and an in-Slack interactive help guide for managers. Built for a non-technical user base that shouldn't need IT support to use the tool.