01
Experience
Hiring managers complete IT provisioning directly inside Slack, selecting apps, channels, groups, and required setup details without leaving their primary workspace.
Slack workflow2023 - Present
CorpSys Service Bot
A Slack-native onboarding and provisioning workflow that replaced manual email coordination with structured manager input and real-time ticket visibility.
~80%
error reduction
24h
deadline before start
5-10m
manager completion time
Mobile
Slack compatible
02
Automation
Submissions create and update Freshservice tickets while connecting to Okta, Slack channels, Google Groups, and Workday context.
03
Impact
The bot reduced ambiguity, improved provisioning accuracy, and gave managers a cleaner way to prepare for new hires.
Technologies
What powered it.
WorkatoSlack APIOktaFreshserviceWorkday