CorpSys Service Bot
A Slack-native onboarding and provisioning workflow that replaced manual email coordination with structured manager input and real-time ticket visibility.
impact.
~80%error reduction
24hdeadline before start
5-10mmanager completion time
MobileSlack compatible
case study.
experience.
Hiring managers complete IT provisioning directly inside Slack, selecting apps, channels, groups, and required setup details without leaving their primary workspace.
automation.
Submissions create and update Freshservice tickets while connecting to Okta, Slack channels, Google Groups, and Workday context.
impact.
The bot reduced ambiguity, improved provisioning accuracy, and gave managers a cleaner way to prepare for new hires.
tech stack.
Workato / Slack API / Okta / Freshservice / Workday